Shipping & Returns

𝗣𝗟𝗘𝗔𝗦𝗘 𝗗𝗢𝗨𝗕𝗟𝗘-𝗖𝗛𝗘𝗖𝗞 𝗬𝗢𝗨𝗥 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗔𝗗𝗗𝗥𝗘𝗦𝗦 𝗔𝗧 𝗖𝗛𝗘𝗖𝗞𝗢𝗨𝗧

Please note that your entry of an incorrect, incomplete, invalid, or otherwise hinky address may result in a delivery failure, lost shipment, or the outright cancellation of your order. 𝗧𝗼 𝗮𝘃𝗼𝗶𝗱 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗶𝘀𝘀𝘂𝗲𝘀, 𝘄𝗲 𝗺𝗮𝘆 𝗮𝘀𝗸 𝗳𝗼𝗿 𝗮𝗻 𝗮𝗱𝗱𝗿𝗲𝘀𝘀 𝗰𝗼𝗻𝗳𝗶𝗿𝗺𝗮𝘁𝗶𝗼𝗻. 𝗬𝗼𝘂 𝘄𝗶𝗹𝗹 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗯𝗲 𝘁𝗶𝗺𝗲𝗹𝘆 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗼 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗼𝗿𝗱𝗲𝗿 𝗮𝗰𝘁𝗶𝘃𝗲. We will cancel your order if we do not think there is a reasonable expectation that a shipment can be successfully delivered to its recipient. If a shipping carrier (USPS, UPS, FedEx, DHL) designates your delivery address as being "Unverified" or "Unconfirmed" we will automatically cancel your order.

Please note that checking out with APPLE PAY, GOOGLE PAY, PAYPAL, or OTHER PAY SERVICES will override any address attached to your account.

𝗖𝗢𝗠𝗕𝗜𝗡𝗘𝗗 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚

Orders that are purchased separately will be processed and shipped separately.

𝗕𝗔𝗖𝗞𝗢𝗥𝗗𝗘𝗥𝗦

We do not do backorders. We either have it or we don't. We will contact you in the event that we are out of something and will arrange for a replacement or refund.

𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗩𝗘𝗥𝗔𝗚𝗘 𝗥𝗘𝗙𝗨𝗡𝗗𝗦 𝗔𝗡𝗗 𝗨𝗣𝗚𝗥𝗔𝗗𝗘𝗗 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚

We typically refund shipping overages of a dollar or more. In the event that we somehow fail to do so, kindly request an overage refund and we will be happy to process that for you.

Conversely, we will absorb any additional amount that it costs—above and beyond what you were originally charged—should the actual shipping cost be more than what you paid, e.g., we include bonus items in your order, or opt for Priority Shipping, additional insurance, or other upgraded services. Otherwise, upgraded shipping is not provided unless paid for with your order. Unfortunately, we cannot accommodate express or overnight shipping requests.

𝗧𝗥𝗔𝗖𝗞𝗜𝗡𝗚 𝗡𝗨𝗠𝗕𝗘𝗥𝗦 𝗣𝗥𝗢𝗩𝗜𝗗𝗘𝗗

Every order we process has a tracking number that is supplied to you, via email, at the time the shipping label is created. We ask that you closely track the progress of your shipment so that it may be quickly collected—when it arrives—and so that the contents do not suffer prolonged exposure to heat or cold when delivered to non-climate-controlled areas, such as your front porch or a community mailbox. Of course, your mindfulness in this regard also aids in the prevention of theft.

𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗨𝗦

Every return, refund, or reshipment is handled on a case-by-case basis. Your best course of action is always to reach out and let us know what is going on. We can work through it, together, from there.

𝗥𝗘𝗧𝗨𝗥𝗡𝗦

Due to the spiritual nature of our business, we do not typically accept returns. 

One of the few exceptions to this "No Return" policy would be if you received the shipment and then immediately returned the shipment UNOPENED. For example, you marked the shipment as "REFUSED" and then dropped it off at the post office for return to us. In this case, upon receiving and inspecting the shipment contents, we will refund what we are able (assuming no damage), and excluding the cost of shipping.

The other exceptions would be in the cases of A) receiving the original "lost" order after it has been replaced by a reshipment, B) you have received a shipment in error, or C) an item you received is somehow physically defective.

𝗢𝗥𝗗𝗘𝗥 𝗜𝗦𝗦𝗨𝗘𝗦 𝗔𝗡𝗗 𝗗𝗔𝗠𝗔𝗚𝗘𝗗 𝗦𝗛𝗜𝗣𝗠𝗘𝗡𝗧𝗦—𝗣𝗛𝗢𝗧𝗢𝗦 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗗

In the event that you are somehow unhappy with a shipment you have received, the best course of action is to let us know, immediately. Any concerns or issues you may have will need to be addressed within three (3) days of the recorded delivery date of said shipment.

In the event that we somehow make a mistake with your order, we will absolutely make that right for you. Simply let us know and allow us the opportunity to do so.

Should your shipment arrive damaged, clear and detailed photos will be required to obtain a refund/replacement or other remedy. Photos will allow us to recoup any loss and are a standard and reasonable request. Photos of oil bottles will need to be taken out of the plastic baggie and will need to display both the front and the back of the bottle. Photos of damaged packages will need to include the shipping label.

Every return, refund, or reshipment is handled on a case-by-case basis. Your assistance in the process is REQUIRED. You have to be willing to meet us halfway, which means reaching out to us in a timely manner, providing detailed pictures when requested, and responding to communications, as needed. Really, we're not asking a whole lot: just help us make the process as easy as possible for all involved.

𝗠𝗜𝗦𝗔𝗗𝗗𝗥𝗘𝗦𝗦𝗘𝗗, 𝗦𝗧𝗢𝗟𝗘𝗡, 𝗢𝗥 𝗟𝗢𝗦𝗧 𝗦𝗛𝗜𝗣𝗠𝗘𝗡𝗧𝗦

We will not be responsible for misaddressed or stolen shipments.

Shipments that are misaddressed by the Buyer become the sole responsibility of the Buyer. We will not cover the cost to replace an order that does not arrive because the correct address was not provided at checkout. You, as the Buyer, have a number of options as to how to proceed: A) You can repurchase with the cost of shipping, B) contact the shipping carrier to help in recovering and redirecting the shipment, where possible, and/or C) wait to see if the misaddressed shipment eventually ends up with you or us. If your misaddressed shipment is returned to us, a refund will be processed based on the condition of the products that are received; shipping will not be refunded. Alternately, you can pay the shipping to have the returned package sent to the correct address. In the event that we receive your shipment, we will let you know. Please be aware that there may be a refund window, depending on payment circumstances. However, we can always reship it once the cost of doing so has been covered by you.

A shipment will be considered "stolen" if the package shows "delivered" to the correct address (confirmed via GPS coordinates) but is not received, or is delivered and the product is missing. We do not cover the replacement of stolen shipments. You are welcome to reorder. We suggest that an alternate, more secure address be utilized for the new shipment, instead of shipping to the same, possibly compromised, address.

In the event that we consider your shipment to be "lost in transit," we will remake and resend your order, free of charge. We will then provide you with a return shipping label for use in the event that the original shipment does eventually show up. This will be done with the mutual understanding and agreement that you will return the original shipment when and if it is received.

In the event that a reorder/reshipment is processed, the recipient may be required to "sign for" the replacement to document delivery.

𝗢𝗧𝗛𝗘𝗥 𝗣𝗘𝗥𝗧𝗜𝗡𝗘𝗡𝗧 𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡

We reuse packing materials when we are able. Please let us know, before your order is prepared for shipping, if you require "all new" packing materials.

The resale of Black Cat Curios LLC™/BlackCatCuriosLC™/Legendary Conjure™ products is strictly prohibited, this includes, but is not limited to, retail arbitrage. In addition, you may not sell said products as your own, with or without the original labeling, nor may you make changes to our products and then resell them. The purchase of and/or use of our products signifies your comprehension of, and FULL ACCEPTANCE of, this statement.

All items sold as curios only. All spiritual products and services are sold as curios and for entertainment purposes only. We make no supernatural claims or guarantees.

We reserve the right to refuse any customer for any reason.