Here are some of our more frequently asked questions. If your question is not answered here, then please reach out and ask via our Contact Us form. Thank you!

 

We are open, daily, from 9 AM to 5 PM, Mountain Standard Time (MST). We do not ship on the weekends or holidays.
Items listed are sold as curios only and offered solely for entertainment purposes. No claims or guarantees to provide any specific abilities, conditions, or results, metaphysical or otherwise, are stated or implied. All properties and uses of items listed are merely alleged and are based on superstition, folklore, historical usage, and spiritual belief.
We operate in an uncontrolled and allergen-rich environment that includes people, animals, ingredients, and foods. If you are prone to sensitivities, then we kindly ask that you purchase from some other seller. Otherwise, a skin patch test is always recommended, as is applicable. We do not share specifics in regards to our formulas.
Our standard processing time is 1-5 days. Custom orders may take longer. If you contact us before you order, we can discuss the processing time then. We encourage you to plan ahead and communicate your needs in the event that something is needed sooner, as opposed to later.
We ship via USPS Ground Advantage or USPS Priority, depending on the contents of the package and timing involved.
Not yet—but we're working on it! In the meantime, you can always purchase from us and have your order sent to a shipping forwarder for its journey out of the US and on to you.
How long it takes for you to receive your order, after it is shipped, depends entirely on USPS, and whatever else is happening with technology, or the weather, or any number of other things that may influence the movement of your shipment through their network.
Our products are made and shipped from Avondale, Arizona.
Yes, we provide tracking for every order we ship. We will provide your tracking number—and initiate other correspondence—via the email address you provide when you create an account or make a purchase.
You can always change your order in the shopping cart, before checking out. Once you have checked out, you can change it within your account, but it has to happen within 15 minutes of placing the order. Otherwise, please reach out to us for other arrangements. Our goal is to ship your order as quickly as possible, so bear in mind that time is of the essence.
Before placing your order on Black Cat Curios, you can change the shipping address directly in your shopping cart. We won't change the address after. We recommend contacting your local post office with your tracking number to see if they can reroute your order to another address.
Billing is processed by a pre-processing entity like PayPal, Venmo, or other processing company. We never see your credit card information, so you will need to contact the processor to sort that out.
Unfortunately, due to the spiritual nature of our products, we typically do not accept returns. However, there are exceptions, for instance, when a shipment is returned refused.
If your package was marked as delivered but you cannot find it, please wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours. In some cases, the package was delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service. If you still have not found the package, please email us at help@blackcatcurios.com, and we will let you know of next steps.

Please report all packages as missing or lost within 3 business days of the expected delivery date. You can report a package as missing by emailing customer service at help@blackcatcurios.com. If a package is reported as missing > 1 week after expected delivery date, you will be asked to file a claim with the postal carrier.
You may have the wrong login or password info, your account may be locked, or we may be experiencing technical difficulties. Please contact us for assistance.
Unfortunately, we are not able to apply discount codes once an order has been placed.
If you are contacting us between the hours of 9AM–5PM MST, you can start a chat for a quicker response. Otherwise, you can send us an email to help@blackcatcurios.com or use our Contact Us page to reach out with any questions, concerns, or inquiries.
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